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Comments from Customer Care Course deliverd for TRA in Rhondda

"The biggest positive was having a presenter who had experience in the field, able to present their own experiences that related to my experiences"

"Interesting. Good to be told about how to commnicate clearly as  aplanner and to think about the consequences of getting it right or wrong. Good to have a planner who understands the issues delivering the training"

"Good exercises, good anecdotes"

"Good mix of speech and presentation and not just reading the slides"

" A thorough and thought provoking resume, very worthwhile and stimulating "